Effective date: July 15, 2026
Return window
Contact us within 14 days of delivery to request a return. A return must be approved before it is mailed back.
Eligible condition
Eligible products must be unused, unaltered, and in their original condition and packaging when applicable. Proof of purchase or the order number is required.
Custom and personalized products
Personalized, custom-made, and made-to-order products are not eligible for return or exchange unless they arrive damaged, defective, or different from the approved order details.
Damaged, defective, or incorrect items
Email [email protected] with the order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution.
Return method and shipping cost
Approved returns are sent by mail to the return instructions provided by support. Unless an item was damaged, defective, or sent incorrectly, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or stated otherwise during support review.
Refund timing
Approved refunds are submitted to the original payment method after the returned item is received and inspected. A bank or payment provider may require additional time to post the credit.
Exchanges and cancellations
Contact support for exchange availability. Cancellation requests must be made as soon as possible and are subject to the separate Order Cancellation Policy.