Effective date: July 15, 2026

How to request a cancellation

Email [email protected] as soon as possible with the order number and the request within 24 hours. A message does not automatically cancel an order; support will confirm whether cancellation was approved.

When cancellation may be unavailable

Orders may enter printing, customization, cutting, packing, or fulfillment soon after purchase. A cancellation cannot be guaranteed after work begins, a shipping label is created, or the order is transferred to a carrier. Personalized and made-to-order products may become non-cancellable earlier than ready-made products.

Address or order changes

Submit address, size, quantity, color, or customization changes immediately. Changes are not guaranteed after production or fulfillment begins. Customers are responsible for reviewing order details before checkout.

Approved customer cancellations

When a cancellation is approved, any eligible refund is submitted to the original payment method. A payment provider may need additional time to post the credit. Fees or non-refundable work, if any, will be disclosed before the cancellation is finalized and only applied when permitted.

Store-initiated cancellation

The store may cancel an order that cannot be fulfilled, contains an obvious error, lacks required customization information, fails payment verification, appears fraudulent, or violates store policies. Amounts collected for a store-initiated cancellation are returned to the original payment method.

Orders already shipped

Once an order has shipped, it cannot be cancelled. Review the Refunds & Returns Policy for any available return options.